Terms of Service

OVERVIEW This website is operated by SHILAJ. Throughout the site, the terms "we," "us," and "our" refer to SHILAJ. By accessing this site or purchasing from us, you agree to the terms and conditions outlined below. These Terms of Service apply to all users of the site, including but not limited to browsers, customers, merchants, and content contributors.

Please read these terms carefully. If you do not agree, please refrain from using the website. By continuing to access the site, you confirm your acceptance.

OUR PROMISE TO YOU We are committed to being transparent, ethical, and fair. We proudly manufacture all products in the USA under strict GMP and FDA-compliant conditions. Your trust is our highest priority.

1. ELIGIBILITY & ACCEPTABLE USE You must be at least 18 years old or the legal age in your jurisdiction to use this site or purchase our products. You agree not to misuse our site or services for unlawful or unauthorized purposes.

2. ACCURACY OF INFORMATION While we strive for accuracy, occasional errors in content, pricing, or product descriptions may occur. We reserve the right to correct any such information without prior notice.

3. PRODUCT AVAILABILITY & PRICING Our products are manufactured in limited batches to maintain quality. Prices are subject to change. If a product is sold out, we will offer pre-order options or notify you of restocks.

4. SHIPPING & FULFILLMENT We ship from the USA with same or next-day processing for in-stock items. Pre-orders are clearly marked and may take longer. Tracking details are provided via email once your order ships. For more, see our Shipping Policy.

5. CANCELLATIONS & REFUNDS Orders may be cancelled for a full refund if requested before processing. Pre-orders are refundable within 5 days of purchase; after that, store credit may be offered. See our Cancellation Policy for full terms.

6. RETURNS & EXCHANGES We stand by our quality, but if something isn’t right, please contact us within 5 days of receiving your order. Due to health regulations, we cannot accept returns of opened products. Review our full Returns Policy for more.

7. PROHIBITED CONDUCT You may not use our site to:

Violate any laws

Transmit malicious software

Misrepresent your identity

Copy or reproduce our content without permission

8. THIRD-PARTY SERVICES We may offer access to third-party tools or links. Use them at your discretion; we are not responsible for their content or performance.

9. PERSONAL INFORMATION Your submission of personal data is governed by our Privacy Policy. We never sell or share your information unnecessarily.

10. USER FEEDBACK & SUBMISSIONS We welcome your reviews and suggestions. By submitting content, you give us permission to use it without restriction. We may moderate submissions that are offensive or misleading.

11. LIMITATION OF LIABILITY We do our best to deliver a great experience, but we cannot guarantee that everything will always work perfectly. We are not liable for indirect damages or losses beyond the product’s purchase price.

12. MEDICAL DISCLAIMER Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare provider before starting a new supplement, especially if you are pregnant, nursing, or have a medical condition.

13. MODIFICATIONS TO THE SERVICE We may update or discontinue features at any time. It is your responsibility to review these terms regularly.

14. GOVERNING LAW These terms shall be governed by and interpreted in accordance with the laws of the United States.

15. CONTACT US If you have any questions about these Terms of Service, please reach out at support@shilaj.com.

Effective Date: May 24, 2024

Thank you for supporting ethical wellness.

Team SHILAJ